Introduction
At FixPartner, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our software development, AI integration, and QA automation services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
We collect several types of information to provide and improve our services:
Personal Information
- Contact Information: Name, email address, phone number, and company details when you fill out forms or contact us
- Account Information: Username, password, and profile information if you create an account
- Project Information: Details about your software development needs, technical requirements, and business objectives
Automatically Collected Information
- Usage Data: IP address, browser type, device information, pages visited, and time spent on our website
- Analytics Data: Website performance metrics, user behavior patterns, and interaction data
- Cookies: Small data files stored on your device to enhance your experience (see Cookies section below)
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
To provide, maintain, and improve our software development, AI, and QA services
Communication
To respond to inquiries, send project updates, and provide customer support
Security
To protect against fraud, unauthorized access, and other security threats
Analytics
To analyze usage patterns and improve our website and services
Data Protection & Security
We implement industry-standard security measures to protect your personal information:
- Encryption: SSL/TLS encryption for all data transmission
- Access Controls: Restricted access to personal data on a need-to-know basis
- Secure Storage: Data stored on secure servers with regular backups
- Regular Audits: Periodic security assessments and vulnerability testing
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards.
Third-Party Services
We may share your information with trusted third-party service providers who assist us in operating our business:
- Cloud Hosting: For website and data storage
- Email Services: For communication and newsletters
- Analytics Platforms: For website performance analysis
- Payment Processors: For secure payment handling
These third parties are contractually obligated to protect your information and use it only for the purposes we specify.
Your Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have the following data protection rights:
- Right to Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request limitation of data processing
- Right to Data Portability: Request transfer of your data to another organization
- Right to Object: Object to processing of your personal data
To exercise any of these rights, please contact us using the information provided in the Contact Us section below.
Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending an email notification to registered users
- Displaying a prominent notice on our website
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Phone
(+84) 398 863 143Address
159C De Tham StreetCo Giang Ward, District 1
Ho Chi Minh City, Vietnam