Digital product companies
Maintain customer-facing applications without building a complete operations function in-house.
Managed IT Services
Keep applications and cloud platforms available, secure, and improving with proactive monitoring and accountable managed support.
Reliable operations beyond launch
Move from reactive support to managed reliability
FIX Partner combines monitoring, incident response, application support, cloud operations, and service reporting into one operating model. We establish clear ownership and practical controls around the systems your business depends on.
How we help
- Monitor applications and infrastructure
- Respond through defined severity levels
- Maintain backups and recovery readiness
- Optimize cloud performance and cost
- Report against agreed service targets
- Continuously reduce recurring issues
The challenge
Production issues should not become business surprises
When monitoring, ownership, and escalation are fragmented, teams discover incidents too late and spend valuable engineering time coordinating recovery.
Limited visibility across applications, APIs, databases, and cloud resources
Alerts without clear ownership, priorities, or response procedures
Recurring production incidents without root-cause follow-through
Critical knowledge concentrated in a small number of people
Unverified backups and incomplete recovery procedures
Cloud capacity and costs growing without operational governance
Who we support
Managed support matched to your operating reality
We adapt coverage, tooling, escalation, and governance to the criticality of your platforms and the capabilities already within your team.
Growing engineering teams
Add production monitoring, incident coverage, and operational discipline while developers stay focused on delivery.
Cloud-first organizations
Improve reliability, security visibility, capacity planning, and cloud cost control across dynamic environments.
Business-critical platforms
Operate systems with defined response targets, escalation paths, recovery procedures, and accountable reporting.
Post-launch and transition teams
Move smoothly from project delivery into structured support, maintenance, and continuous improvement.
Multi-vendor environments
Create one operational view across applications, infrastructure, integrations, and external providers.
Enterprise capabilities
One service model from detection to improvement
Coverage spans day-to-day operations and the engineering work required to make systems more resilient over time.
Application & infrastructure monitoring
Build end-to-end visibility across user experience, services, APIs, databases, jobs, and cloud resources.
Capabilities
- Availability and performance monitoring
- Logs, metrics, traces, and alerting
- Synthetic and endpoint checks
- Actionable operational dashboards
Expected outcomes
- Earlier issue detection
- Reduced blind spots
- More reliable services
Incident response & problem management
Respond through agreed severity levels, escalation procedures, communication channels, and recovery playbooks.
Capabilities
- L1, L2, and L3 support coordination
- Triage, escalation, and resolution
- Root-cause analysis
- Runbooks and post-incident reviews
Expected outcomes
- Faster response
- Lower mean time to recovery
- Fewer recurring incidents
Cloud & platform operations
Keep cloud environments healthy, scalable, controlled, and aligned with actual workload demand.
Capabilities
- Capacity and resource management
- Patch and release coordination
- Backup monitoring and restore checks
- Cloud cost and usage optimization
Expected outcomes
- Predictable operations
- Controlled cloud spend
- Safer platform changes
Security & recovery monitoring
Strengthen operational resilience through security signals, access reviews, backup assurance, and recovery readiness.
Capabilities
- Security event monitoring
- Vulnerability and patch visibility
- Backup and recovery verification
- Escalation to security stakeholders
Expected outcomes
- Reduced exposure
- Improved recovery readiness
- Clearer audit evidence
SLA reporting & continual improvement
Turn operational activity into measurable service performance and a prioritized improvement roadmap.
Capabilities
- Availability and response reporting
- Incident trend analysis
- Monthly service reviews
- Reliability improvement backlog
Expected outcomes
- Transparent performance
- Accountable service levels
- Continuous optimization
Application maintenance & support
Resolve defects, support users, maintain integrations, and deliver controlled improvements after launch.
Capabilities
- Corrective and preventive maintenance
- Integration and data-flow support
- Minor enhancements and releases
- Knowledge-base maintenance
Expected outcomes
- Stable application lifecycle
- Less internal support load
- Faster business assistance
Flexible engagement
Choose the coverage and accountability you need
Start with a focused transition or select an ongoing support tier. Final service levels are defined after assessment of architecture, risk, coverage hours, and incident history.
Essential
Business-hours monitoring, ticket response, monthly reporting, and maintenance for non-critical systems.
Advanced
Extended coverage, proactive incident response, cloud operations, and regular reliability improvements.
Enterprise
24/7 coverage, severity-based SLAs, on-call escalation, governance, and service performance reviews.
Transition & stabilize
A focused onboarding engagement to assess, document, instrument, and stabilize an existing platform.
Build a calmer, more reliable operating model
Tell us what you operate, where visibility is missing, and the response expectations your business requires. We will propose a practical monitoring and managed support scope.
DELIVERY PROOF
Experience, delivery discipline, and capabilities
Facts and capabilities drawn from FIX Partner's public company information and the service scope on this page.
49+
Team members
9+
Years of experience
Vietnam + Global
Delivery coverage
How delivery moves forward
- 1Discovery
- 2Design
- 3Build
- 4QA
- 5Launch
- 6Support
Capabilities for this engagement
Application monitoring
Incident response
Cloud operations
Security hygiene
Maintenance and optimization
ADDITIONAL INFORMATION
A delivery partner built around your next step
Whether you need a focused specialist, a project team, or a long-term delivery partner, FIX aligns the people, capabilities, and delivery plan to your goals.
Flexible team size
From one specialist to a cross-functional delivery team.
Join at any stage
Discovery, delivery, modernization, release, or support.
2–4 week kickoff
Typical start target after scope and team requirements are confirmed.
ENGAGEMENT MODELS
Choose the engagement model that fits your delivery needs
Start with the right level of ownership, flexibility, and team capacity for your initiative.
Dedicated Development Team
A stable, cross-functional team aligned to your product roadmap and delivery goals.
View model detailsIT Staff Augmentation
Add the engineering, QA, AI/data, or cloud specialists your team needs now.
View model detailsProject-Based Outsourcing
Deliver a defined scope with clear milestones, quality gates, and handover.
View model detailsFAQ
Frequently asked questions
What do managed IT services include?
Managed IT services can include application monitoring, cloud operations, incident response, maintenance, security hygiene, performance improvements, and ongoing technical support.
Can managed IT services support existing applications?
Yes. We can take over support for existing applications and cloud environments after reviewing architecture, access, runbooks, risks, and service expectations.
How does proactive IT monitoring improve reliability?
Proactive monitoring identifies availability, performance, security, and capacity issues early so teams can respond before they affect users or business operations.