FIX Partner’s Privacy Policy

Privacy Policy that aligns with typical requirements under Vietnamese regulations, including Law on Cybersecurity 2018, Law on Consumer Protection 2010, Decree 52/2013/ND-CP on E-commerce, and other relevant data protection rules in Vietnam

Privacy Policy

Effective Date: 12/01/2023 This Privacy Policy outlines how FIX Software Technology Company Limited (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information in compliance with the laws and regulations of Vietnam, including but not limited to the Law on Cybersecurity 2018 and other relevant data protection regulations.

1. Scope of Application

This Privacy Policy applies to:

  • All users of our website, mobile application, and related services (“Services”).
  • Any personal information collected during your interactions with our Services, either online or offline.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide Directly:

  • Personal Identifiable Information: Full name, phone number, email address, physical address, date of birth, and government-issued identification numbers (if required).
  • Payment Information: Bank account details or credit/debit card information for transactions.
  • Other Information: Feedback, surveys, or inquiries submitted by you.

2.2 Automatically Collected Information:

  • Device Information: IP address, browser type, operating system, device identifiers.
  • Usage Data: Pages viewed, time spent, clicks, and other analytics.
  • Cookies: We use cookies to enhance your experience. You can control or disable cookies via your browser settings.

2.3 Information from Third Parties:

We may receive information from business partners, social media platforms, or public sources as permitted by law.

3. Purpose of Data Collection

We collect your information for the following purposes:

  • To provide and improve our Services.
  • To process payments and manage transactions.
  • To communicate updates, promotions, or changes to our policies.
  • To comply with legal obligations, such as tax and cybersecurity requirements.
  • To prevent fraud, unauthorized access, or other unlawful activities.

4. Sharing and Disclosure of Information

We do not sell or rent your personal information. However, we may share your data under the following circumstances:

  • With Service Providers: Trusted third parties that assist us in delivering our Services (e.g., payment processors, IT service providers).
  • For Legal Compliance: When required by Vietnamese law, such as responding to government requests or legal processes.
  • Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred.

5. Data Storage and Security

We implement reasonable technical and organizational measures to safeguard your personal data:

  • Data is stored on secure servers located in Vietnam.
  • Access to your data is restricted to authorized personnel only.
  • Regular security audits and updates are conducted to prevent unauthorized access or breaches.

Data Retention: We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights

Under Vietnamese law, you have the following rights:

  • Access and Correction: Request access to and correction of your personal information.
  • Withdrawal of Consent: Withdraw your consent for specific uses of your data.
  • Deletion: Request deletion of your personal information, subject to legal obligations.
  • Complaint Filing: Lodge a complaint with the relevant Vietnamese authority if you believe your data rights have been violated.

To exercise these rights, please contact us at [Insert Contact Information].

7. Cross-Border Data Transfer

If your information is transferred outside of Vietnam, we will ensure that the receiving country has adequate data protection measures in compliance with Vietnamese regulations.

8. Minors’ Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors without parental consent. If we become aware that such information has been collected, we will delete it immediately.

9. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Effective Date” indicated. We encourage you to review this policy periodically.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: partner@fixpartner.co